![]() Scribes receive several weeks of on-the-job training and supervision, and must pass a theoretical exam before they can interview patients on their own. “ created quality, it created efficiency, and it helped prevent burnout.” Training the art of listeningĪt ELNA Pediatrics Tiny Tots’s two clinics in Dollard-des-Ormeaux and at Décarie Square, scribe managers oversee hiring, training, and supervising scribes for quality assurance. Burko’s role gradually shifted from primary care physician to consultant pediatrician, allowing him to weigh in on challenging cases, not only internally but for over 1,000 physicians across Quebec. “I spent a lot more time doing the education piece, the part where I get to talk and really make sure they understand and answer questions.”ĭr. ![]() Burko was able to focus on areas where he was most effective. “Scribes allow doctors to see and spend more time with a greater number of patients per day, thereby improving patient access to quality healthcare.”Īs his clinic expanded from 12 to over 60 physicians, Dr. Scribe managers Francis Nterere Butoke, Sarah Vanwambeke, and Emily How at ELNA Medical Tiny Tots explain how scribes improve medical practice for both patients and physicians. Highly motivated health sciences students aiming to pursue a career in healthcare apply to take part in the Medical Scribes Program, a challenging internship in which prospective medical professionals are rigorously trained by physicians and managers to perform a number of crucial tasks that ensure the smooth functioning of the clinic.Ĭalled “scribes,” their main role is to document patient history and the reason for their visit, as well as record key measurements (such as weight and vitals) and synthesize this information for the doctor. Burko served as the medical director and practice manager of Tiny Tots Medical Centre in Montreal, Canada’s largest non-hospital pediatric facility, from 1997 to 2020. Burko, who has been a pioneer in using technology to enhance the patient experience., Dr. ![]() Part of my mantra has always been to be more efficient and to provide higher quality care,” explains Dr. His goal was to increase the efficiency of his clinical practice, but also to give aspiring medical students a leg up in their career by offering them an early opportunity to work alongside physicians on the frontlines of Canadian healthcare. Benjamin Burko, Chief Innovation Officer at ELNA Medical Tiny Tots, founded the Medical Scribe Program at the start of his pediatrics career in 1993. Physicians see their full roster of patients without feeling rushed or burned out, and have time to consult on challenging cases where their expertise is most valuable.ĭr. When a medical practice runs smoothly, patients feel heard and get the answers they need quickly. A clinical training program at ELNA Medical Tiny Tots in Montreal allows prospective medical students to acquire vital skills for a career in healthcareĮmpathy and efficiency are key ingredients for quality patient-centered medicine.
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